Returns & Exchanges
At DAVIDsTEA, we want you to love your tea as much as we do, which is why we offer a 30-day return policy for unused accessories and unopened tea products. Please note that for safety reasons, we cannot accept returns on opened tea or consumables unless there is a quality issue.
Verify Eligibility
Ensure your item is in its original packaging, unused, and purchased within the last 30 days from our website or a retail location.
Contact Customer Care
Reach out to our steep-team via our online contact form or email with your order number to request a Return Merchandise Authorization (RMA).
Package Your Items
Securely pack the items you wish to return and include a copy of your original receipt or the RMA confirmation inside the box.
Ship and Track
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking number for reference.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing